Privacy Policy

1. Introduction

PetCareScore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PetCareScore platform ("the Service"). By using the Service, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

Account information: Your name, email address, and password when you create an account.

Pet data: Information you enter about your pets, including profiles, care routines, medical records, journal entries, and weight logs.

Usage data: Information about how you use the Service, including pages visited, features used, and care activity logged.

Payment information: If you subscribe to a paid plan, payment is processed by Stripe. PetCareScore does not store your full credit card number or payment details.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Calculate and display your Pet Care Score
• Send transactional emails (account confirmation, password reset, quiz results)
• Process payments and manage subscriptions
• Respond to support requests
• Send product updates and announcements (you can opt out at any time)
• Detect and prevent fraud or abuse

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who help us operate the Service (e.g., payment processing via Stripe, email delivery, cloud hosting). These providers are bound by confidentiality obligations.
• Legal requirements: If required by law, court order, or government authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain your account and pet data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

6. Cookies and Tracking

PetCareScore uses cookies and similar technologies to maintain your session, remember your preferences, and collect usage analytics. We use privacy-respecting analytics (Umami) that does not track you across other websites and does not use advertising cookies. You can disable cookies in your browser settings, though some features of the Service may not function correctly without them.

7. Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure session management, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at support@petcarescore.com.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and personal data
• Portability: Request an export of your data in a portable format
• Opt-out: Unsubscribe from marketing emails at any time

To exercise any of these rights, contact us at support@petcarescore.com.

9. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@petcarescore.com.